2025 Annual Report

Technology for
Social Justice

Infoxchange is a leading not-for-profit (NFP) social enterprise that has been delivering technology for social justice for 35 years. We tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by over 38,000 government and community services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation, we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no one should be left behind in today’s digital world.

We are Australia and New Zealand’s leading NFP dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.

In the past year, we’re proud to have supported

people in need

not–for–profit, community & government services

worth of technology products and services were donated to not-for-profits

Message from our Chair and CEO

The pace of technological change continues to accelerate, driven especially by advances in artificial intelligence (AI). At the same time, the communities we serve face growing pressures from rising living costs, increasing demand for services, and the far-reaching impacts of digital transformation.

These challenges are complex, but they also present new opportunities to reimagine how digital technology and AI can be harnessed to support people in need and strengthen the organisations that serve them. The need to work together has never been more important.

At Infoxchange, we believe that genuine progress is achieved through partnership. By working collaboratively across sectors – bringing together government, philanthropy, technology, corporate partners, and the community sector, and grounding everything we do in lived experience – we can disrupt disadvantage and improve outcomes.

This year, with our partners, we were proud to support more than 38,000 community organisations with technology solutions that enable them to deliver vital services. Through our trusted client and case management system, national service directory, donated and discounted technology, IT services, and capacity building initiatives, we remain steadfast in our mission to ensure that no one is left behind in an increasingly digital world.

Artificial intelligence has rapidly become one of the defining forces of our time. When developed and applied safely and ethically, AI can transform the way community organisations operate and engage with their clients.

Over the past year, our teams have embraced AI and partnered with the sector to build the skills and confidence needed for responsible adoption. Together, we’ve explored how AI can support everything from grant writing, fundraising, data analysis, and report creation to transforming outcome measurement and program delivery.

We have been pleased to see AI driven innovation emerging across the sector with support from our team including Clean Up Australia, using AI to capture and report environmental impact; Wombat Housing, whose award winning “Wombot” chatbot helps young people experiencing homelessness; and Edufarmers Foundation, addressing child nutrition with the help of an AI chatbot.

We have also continued to advance our commitments to reconciliation, accessibility, and inclusion – foundational pillars of our vision for technology that promotes social justice.

We are encouraged by the collective momentum across the community sector. Despite ongoing challenges, organisations are responding with purpose, resilience, and innovation. Together, we are laying the groundwork for a stronger, fairer, and more inclusive future.

Looking ahead, our strategy calls on us to lift our gaze and ensure the sector is equipped to thrive in a future shaped by AI and digital innovation. Technology is not an end in itself – it is a means to create communities where everyone has the opportunity to thrive.

We extend our sincere thanks to our staff, volunteers, and community advisory group for their dedication and commitment, and to our Board for their guidance and stewardship.

We are also extremely grateful to our customers and partners across the community, government, philanthropic, academic, corporate, and technology sectors. Your trust and collaboration enable us to collectively deliver impact at scale.

Thank you for your ongoing support as we pursue our shared vision of technology for social justice.

2025 highlights

We are proud to have supported over 3.5 million people in need and 38,000 NFP, community, and government services over the last year.

Ask Izzy and our service directory responded to over 8.5 million searches for help across the community, including emergency food relief, housing, financial assistance, mental health, and family violence services.
Our Digital Transformation Hub supported over 11,000 organisations on their AI journey, including training, development of policies, and AI certifications for staff and volunteers – as well as supporting organisations to improve their cyber security, use of data, digital marketing, and technology roadmaps.
$245 million worth of technology products and services were donated to not-for-profits through our Connecting Up and TechSoup New Zealand platforms.
Our client and case management system was used by 6,369 organisations with over 9.7 million client records. Over 461,000 electronic referrals were sent for people needing support during the year.
Over 6,500 sector workers across more than 170 organisations were supported by our IT services team.
We hosted 300 delegates at our Technology for Social Justice Conference, with 100% of those surveyed post-event saying they intend to return in 2026.

Infoxchange strategy

For 35 years, Infoxchange has delivered on our vision of technology for social justice.

Our mission is to strengthen communities using technology to create positive social change.

We aim to scale our impact by supporting the for-purpose sector to better serve people in need and disrupt disadvantage through cross-sector collaborations leveraging our products, data and expertise.

Our social objectives

Digital empowerment

Supporting people experiencing disadvantage to improve their lives through the use of technology.

ASK IZZY

Ask Izzy is Australia’s leading community support website. It is designed to help people experiencing or at risk of homelessness, family violence, mental health challenges, or emergency relief. It connects them to vital support services and serves as a crucial tool for service providers. The Ask Izzy Connect program also supports frontline workers and hardship teams in better identifying and supporting vulnerable people.

SERVICE DIRECTORIES

Our service directory is Australia’s largest and most up-to-date directory of health and welfare services. This directory powers Ask Izzy and is used by thousands of NFP organisations and government departments. We also deliver the SA Community directory, which is supported by the South Australian Government.

CLIENT & CASE MANAGEMENT

More than 6,000 service providers across the country trust our Australian-built, owned, and operated client and case management systems to manage client-centred care and referrals. We continue to be the market-leading solution for the community sector.

Sector capability

Building the capability of the for-purpose sector to have greater impact in their communities through the use of technology.

IT SERVICES

We provide IT services tailored for the NFP sector. Our Australian-based IT Helpdesk is supported by dedicated infrastructure engineers and a professional services team specialising in areas such as cyber security and knowledge management.

DONATED & DISCOUNTED TECHNOLOGY

We help eligible NFPs access donated and discounted technology through our Connecting Up and TechSoup New Zealand platforms.

DIGITAL TRANSFORMATION AND CAPACITY BUILDING

We support organisations in building their digital capability through our Digital Transformation Hub, Data Catalyst Network, AI Learning Community, Technology for Social Justice conference, and more.

Collaborative impact

Leveraging our products, data, and expertise in cross-sector collaborations to improve outcomes for people experiencing disadvantage.

CROSS-SECTOR PARTNERSHIPS

We facilitate and activate partnerships across the government, corporate, philanthropic, academic, and NFP sectors, driving projects and programs focused on technology for social justice. From pioneering projects such as the Find My Way portal addressing homelessness, leading the Australian Digital Inclusion Alliance (ADIA), to our visionary NFP Digital Futures initiative that seeks to address systemic technology opportunities and challenges in our sector.

DIGITAL INCLUSION & EMPLOYMENT PATHWAYS

Our digital inclusion programs ensure vulnerable community members are not left behind in today’s digital world. Our partnership with Telstra to deliver the Top Up program addresses affordability, we lead collaborations to develop digital skills in the community, and our Tech Ready partnerships enable pathways into employment.

Our focus areas

Our products, services and partnerships support a broad range of people experiencing disadvantage. We focus our efforts on:

People experiencing housing stress or homelessness

Women, youth and families

Mental health

People with a disability

Disaster relief and recovery

Our “top five” priority framework

#1

Scaling our impact

Forge new partnerships by delivering on our product roadmaps, and establishing sustainable funding models to meet the evolving needs of the for-purpose sector, particularly in data, AI, and cyber security.

#2

Customer focus

Empower customer success through innovation, exceptional service, and adaptive solutions that meet their evolving needs. By fostering advocacy, partnerships, and a customer-centric culture, Infoxchange strives to become an indispensable partner in driving positive social change.

#3

Healthy culture

Be a learning organisation that empowers employees to grow and innovate, fostering a culture of continuous learning and holistic wellbeing and enabling our teams to fulfil Infoxchange’s mission.

#4

Working smarter

Maximise our efficiencies by streamlining our processes, leveraging our tools and sharing our knowledge across the organisation. By working smarter, we will achieve more, increase effectiveness and create a culture of innovation and collaboration.

#5

Surplus for purpose

Build the financially sustainable practices that fuel our mission, expand our impact, and drive long-term social change.

Digital empowerment

Supporting people experiencing disadvantage to improve their lives, through the use of technology

Disrupting disadvantage

This year, millions of Australians have felt immense pressure from rising living costs, a national rental and housing crisis, and historically high interest rates. These macro factors have tested resilience and pushed many families into vulnerable positions. Foodbank’s 2025 Hunger Report found that 1 in 3 Australian households (3.5 million households) experienced food insecurity in the past 12 months. Infoxchange’s service directory (Ask Izzy) logged 8.5 million searches for support in 2025, the highest annual searches on record, with food, financial assistance, housing, and mental health as the top four search categories respectively.

The 2025 Australian Digital Inclusion Index (ADII) reports that 9.2% of the Australian population remains ‘highly excluded’, with over 1 in 5 Australians digitally excluded. People on the lowest incomes experience the greatest barriers to connectivity, devices, and digital skills. Good Things Australia’s 2024 Economic Benefits of Overcoming Digital Exclusion report found that closing this digital divide would contribute $467 million annually in economic benefits.

Digital literacy has become a shifting target, with rapid growth in AI adoption and the creation of a new AI divide across the community.

AI advancements have also fuelled more sophisticated scams, causing a significant impact on communities across Australia. In 2024, Australians reported a combined loss of $318 million to scams, with investments, romance, and phishing among the top categories (Scamwatch, 2024).

At Infoxchange, we remain committed to ensuring no one is left behind in today’s digital world.

or one in three Australian households experienced food insecurity in the past 12 months

1 in 5 Australians remain digitally excluded

annual economic benefit of closing the digital divide

175,000 households are on social housing waitlists across Australia

%

of First Nations people are digitally excluded, compared to the national average of 20.6%, (ADII, 2025)

Connecting Australian communities

Infoxchange’s service directory is a dynamic database of over 470,000 health, community, and welfare service listings across Australia, maintained by our dedicated directory team.

Our team provides interfaces to the directory for customers including federal, state, and territory governments, local councils, corporate partners, and numerous community organisations.

The service directory powers Ask Izzy, helping people in need across the community access critical support services.

The data from the directory also provides unique insights into service demand and community hardship at the state, city, and suburb level. This year, we generated monthly service directory data and insights for the sector.

Career pathways for volunteers at SAcommunity

Infoxchange’s national database includes SAcommunity, an online directory hosting 15,000 community service records across South Australia. For community referrals, this information is often the first approach used to link people to the activities and support services they need, from mental and community health services to social and activity groups.

Ensuring information remains online and accurate, the directory is maintained by dedicated teams of volunteers and interns mentored by staff members and guided by their peers, providing valuable career experience for students, graduates, and job seekers. We thank all of our incredible SAcommunity volunteers.

Our customers and partners include:

ADF

Australian gov

Ending loneliness together

Food bank

Google

Government of South Australia logo

HESTA

Lifeline

Lord Mayor's Charitable Foundation

ozharvest

Vic gov

In the past year:

470,000+ service listings now feature on our directory

%

of searches came from our website Ask Izzy

Breakdown of users seeking housing support via Ask Izzy

%

Mental ill health/emotional difficulties

%

Escaping family violence

%

Families with children

%

First Nations

%

Has a disability

Demographic snapshot

Age

0-17 5% 5%
18-26 23% 23%
27-39 37% 37%
40-54 25% 25%
55-64 6% 6%
65+ 3% 3%

Gender

63%

Female

31%

Male

2%

Trans/gender diverse

Location

%

NSW

%

VIC

%

QLD

%

WA

%

SA

%

TAS

%

NT

%

ACT

Ask Izzy on the frontline of social justice

Ask Izzy is Infoxchange’s public website that provides easy access to Australia’s largest service directory, connecting people in need with local support for housing, food relief, financial assistance, family violence services, counselling, and more. It’s free, anonymous, and accessible without credit or Wi-Fi, thanks to partnerships with Telstra and TPG Telecom (Vodafone).

Frontline volunteers, service providers, government agencies, and corporate call centres value Ask Izzy for its quick and relevant support for their clients and communities. We continue to collaborate with corporate and government partners to ensure Ask Izzy remains accessible to vulnerable Australians.

This year, the Ask Izzy team has focused on maintaining and improving the site while exploring AI integration and chatbot features.

To better support call centre staff, our hardship training program, ‘Ask Izzy Connect,’ helps workers and community organisations identify and support customers experiencing hardship.

Thanks again to our media partners, News Corp Australia and oOh!media, for their ongoing in-kind support in promoting Ask Izzy across their national advertising network.

The client and case management system trusted across the sector

Our client and case management (CCM) systems, including our Specialist Homelessness Information Platform (SHIP) and Service Record System (SRS), are entirely Australian-built, owned, and operated. They have been used by frontline services across the country to assist hundreds of thousands of people in need this past year.

Our CCM systems assist organisations in managing and measuring their program performance and client outcomes, while simplifying compliance with funders’ requirements. In the past financial year, our technology has supported over 6,369 community, NFP, and government services.

The CCM Professional Services team has this year not only maintained and expanded the CCM customer base with tailored digital tools for frontline workers, but also strengthened its project delivery capability – improving consistency, visibility, and confidence across engagements. These enhancements support various strategic initiatives and partnerships, internal transformation efforts including squad formation, leadership development, and Quality Assurance improvements.

In FY24/25:

organisations used our CCM

990,057 individuals were supported through the CCM

client records securely stored on our systems

493,570 electronic referrals were sent via our CCM on behalf of people in need

The team’s efforts are further supported by updates to CCM products, making it easier and more efficient to implement changes that better meet the needs of our customers and the communities they serve.

We thank our pilot customers for helping to test our upcoming Data Warehouse Service.

This year we strengthened our Professional Services capability, improving consistency, visibility and confidence across engagements, and we developed a new data warehouse service.

Learn more about our CCM systems

Top five service areas

Housing & homelessness

Women, youth and families

Indigenous communities

Disability

Mental health

Organisations we’re proud to provide with case management solutions include:

act

Australian Gov - Health and welfare

Poer of humanity

berry

**department of communities

launch

nsw

queesnland goverment

scared heart

vaccho

vic gov

vincent care

wesley mission

Sector capability

Building the capability of the for-purpose sector to have greater impact in their communities through the use of technology

Stepping up at a critical inflection point in tech and society

We are at a pivotal point in technological development – where the merging of AI, cyber security, and digital skills is transforming how we work, serve, and prepare for what’s ahead. At Infoxchange, we’re not just watching this change happen – we’re actively shaping our response to it.

Over the past year, I’ve been immensely proud of the extraordinary teamwork across our organisation. From our developers to our service teams, from product managers to cyber security specialists, our people have gone above and beyond to deliver critical services to customers who rely on us every day. This spirit of collaboration is at the heart of Infoxchange’s success, and it’s what drives us to meet rising demand amid geopolitical and socio-economic challenges.

One of the most transformative programs of work underway is our use of AI across the organisation. While some in the industry talk about AI “plateauing,” we see something different. The hype is settling, yes – but what’s emerging is a clearer, more practical understanding of AI’s real capabilities. At Infoxchange, we’re using that clarity to drive real outcomes.

We’re embedding AI into our product development lifecycle, using it to accelerate delivery, improve quality, and unlock new features that help our customers serve their communities more effectively. We’re also using AI internally to boost productivity, automate repetitive tasks, and free up our people to focus on higher-value work. And we’re doing all of this with a strong focus on governance – ensuring our use of AI is safe, ethical, and aligned with our values.

Cyber security has become even more critical in this context. As AI capabilities grow, so too does the sophistication of cyber threats – the same technologies that enable innovation can also be exploited to scale attacks, automate breaches, and target vulnerabilities faster than ever before. In response, we’ve launched a comprehensive program of work that spans our internal operations, sector capability building, and a key expansion of our Managed Services offering. We’re now providing critical cyber security support to NFPs, helping them protect their data and operations in an increasingly complex and AI-accelerated threat landscape.

Our Digital Transformation Hub continues to play a critical role in building digital capability across the sector, with a strong emphasis on cyber security, data, and AI. We’re helping organisations build the skills and confidence they need to thrive in a digital-first world.

Looking ahead, our refreshed product roadmap is designed to take full advantage of these advancements: helping us to build faster, smarter, and more securely – and we’re doing it in a way that keeps our mission front and centre.

This is a pivotal time to lead. As technology increasingly intersects with social impact, we have the responsibility to guide its role. Infoxchange is committed to promoting equity, inclusion, and justice through technology.

“we have a strong focus on governance – ensuring our use of AI is safe, ethical, and aligned with our values”

Digital transformation and training for the NFP sector

The Digital Transformation Hub, launched in 2021 in response to our sector’s urgent need to upgrade its capabilities during the pandemic, has since grown into a centre for NFPs seeking digital advice and innovation with low – or no-cost resources, webinars, and tailored advisory services. Through this work, Infoxchange is helping NFPs deliver services more efficiently, quickly, and at scale to support their communities. We thank our new and founding partners for their commitment to our mission and sector.

Moving the dial on cyber and AI

Cyber security remains a key priority. Our Book an Expert consultation service offered tailored one-on-one guidance to help organisations strengthen their defences, implement practical security measures, and build staff confidence in safeguarding sensitive client data.

This year, the Hub also launched AI capability-building programs for the NFP sector. These programs now support organisations across Australia and the Asia-Pacific in gaining confidence, knowledge, tools, and frameworks to harness AI responsibly and effectively.

The AI Nonprofit Learning Community connects frontline organisations across the APAC region through an easy-to-use digital hub that fosters learning, experimentation, and knowledge sharing via guides, regular webinars, and peer forums. NFP staff can engage with AI in a supportive environment through a platform that breaks down barriers and aims to accelerate adoption across different contexts and countries.

Through our advisory services and expert consultation initiative, we also offered direct support and workshops to help translate AI readiness into tangible action. NFPs can access customised action plans, laying the groundwork for a digitally resilient, AI-enabled NFP sector.

AI Learning Community

resources have been accessed by NFPs since the inception of the Digital Transformation Hub (2021)

35% average increase in digital skills reported by NFPs that access our webinar and self-paced learning programs.

organisations visited the Digital Transformation Hub during the year to access essential resources and build their digital capability

We thank the hub's founding donors and those who support with resources and expertise including:

Impact Hub

avpn

Gandel Foundation logo

GDI

With support from Google

Japan NPN center

Kitabisa

LMCF logo

microsoft

NSW goverment

Nasscom foundation

AU gov - Artificaila Intelligence center ?

okta

our commnunity

PRF

pwc

refuel

Tech for good institute

techsoup

Victoria State Gov

Wheelton

IT services for the sector

Infoxchange’s IT services (ITS) help the sector enhance their skills, stay secure, and focus on their core activities. More than 170 organisations trust Infoxchange for their ITS support.

Our customers trust us to deliver high-quality and reliable IT services. The organisations we serve vary greatly in size, capacity for adoption, and level of IT literacy. No matter their capability, the goal is to utilise our specialised knowledge within the team to help our customers embrace technology confidently.

One of our key developments this year was launching the human-risk phishing simulation tool. Since then, the solution has conducted more than 7000 phishing simulation tests, aimed at training sector staff to recognise and avoid falling for real-world phishing scams. Such training significantly reduces the risks linked to phishing. Infoxchange is proud to have expanded access to this tool, which is now available to our non-ITS customers through Connecting Up.

The team continues to enhance efficiency through consulting and project delivery services, providing 3,200 hours of consultancy this year. This work ensures the ongoing reliability and security of the services infrastructure and focuses on areas such as networks and servers, refreshes and migrations, CIO as a Service, cyber security, and SharePoint. The SharePoint and Security Consulting program is currently being scaled up to meet increasing demand.

The ITS team also supplied the sector with over 27,000 donated and discounted Microsoft licences and managed the renewal process on their behalf.

In the past year

sector workers supported in over 170 NFPs

Over 7,000 Phishing Simulation Emails tests

ITS support requests

3,200 hours of infrastructure, SharePoint, security or CIOaaS consulting

The sector’s marketplace for discounted and donated technology

Infoxchange’s digital technology marketplace supports Australian and New Zealand NFPs in building stronger communities through discounted and donated technology. This vital service enables frontline organisations providing essential services, such as emergency relief, out-of-home care, housing, mental health support, training, and digital literacy, to focus their funding on their communities rather than IT costs.

Over the past year, Infoxchange helped the sector unlock more than $245 million in value via our network of technology partners – which expanded again this year with the addition of new vendors including Reckon, AthenaBoard, QuestionPro, Springly, and Usecure.

of savings for our members

Over $245 million of discounts, and donated services and products in the last year.

NFP organisations accessed best-inmarket prices on cloud-based products, hardware, software and training

Seventy-three technology partners, including Adobe, Amazon Web Services (AWS), Cisco, Google, Lenovo and Microsoft, support Australian and New Zealand NFPs in reducing their digital technology costs.

Key partnerships

techsoup

adobe

asana

aws

bitdefender

cisco

Google

Lenovo

manage engine

microsoft

myob

norton

Reckon R

ab

team viewer

USECURE

wix

Technology for Social Justice Conference 2025

Held in May at the Telstra Customer Insight Centre in Melbourne, the Technology for Social Justice Conference 2025 brought together more than 300 attendees across NFPs, government, philanthropy and the tech sector to explore how technology can drive positive social change. This year’s conference continued the focus on turning bold ideas into practical solutions.

The three-day event addressed some of the sector’s most urgent challenges – from the rise of AI and automation to increasing cybersecurity risks and growing digital inequality. Sessions examined how organisations can incorporate ethical governance frameworks, build digital capability, and strengthen resilience through shared systems and smarter use of data.

This year’s program solidified the event’s focus on practical skill building. Participants took part in a variety of hands-on workshops covering topics like data planning, AI readiness, digital inclusion, responsible innovation, and tech funding preparedness. A new feature of the program – the Industry Tech Demo Day – provided attendees the chance to try out emerging tools and platforms from major partners such as Microsoft, Atlassian, and Adobe, specifically designed for NFP use.

The conference also hosted the annual Australian Not-for-Profit Technology Awards, celebrating innovation and impact across the sector. It was a chance to connect, reflect, and showcase the incredible work happening across communities.

%

of attendees said they’re likely to attend again

100% of attendees said they would apply what they learned

%

of attendees discovered new tools or technologies

Net promoter score of 54 (above 50 is excellent)

Our Australian Not-for-Profit Technology Award Winners:

Best Achievement by a First Nations Person/Organisation
The Indigenous Governance Toolkit, Australian Indigenous Governance Institute
Not-for-Profit Technology Innovator of the Year Award
Watch on Nature, Wilderness Society
Best Accidental IT Person Award
Lenka Brazda, Wombat Housing Support Services

Technology Volunteer of the Year Award
Graham Grundy, AMaGA Western Australia
Best Use of Data for Community Impact Award
Embedding Data-Driven Culture, Justice Connect
Technology for Community Impact Award
ImpactIQ, Enrichd Group

Telstra

Microsoft

adobe

Atlanssian

aws

NAIC AU gov

PN

gwi.digital

Strategic grants

aferpay

Seer

AutogenAi

Dell tech

AI growth

CSnet

oOh!

Probone

Community Directors

Our community

Collaborative impact

Leveraging our products, data & expertise in cross-sector collaborations to improve outcomes for people experiencing disadvantage

Data-driven: stronger & more collaborative

The Data Catalyst Network (DCN) is led by the Digital Transformation Hub team and continued to grow as a trusted space for collaboration and shared learning about data capability. This year we have worked to strengthen ties between NFPs, researchers, funders, and policy advocates, to find more efficient ways to use data for social impact.

Throughout the year, our Community of Practice hosted engaging webinars and learning sessions, combining expert insights, sector case studies, and strategies for improving outcomes and driving systems change.

Expanding the network to raise sector-wide capability

DCN has entered a new phase of impact. We broadened our support to include more organisations, with a renewed focus on those earlier in their data capability journey.

Insights from our 2025 Digital Technology in the Not-For-Profit Sector Report reinforced this focus, revealing that only 31% of NFPs rate their organisation’s data capability as “strong”. Participants in the network stressed they wanted to explore innovative uses of data, so Infoxchange increased its efforts on education and training in data literacy, collection, analysis, and data capability foundations.

What’s next

In the coming year, the DCN will launch a new online community platform, providing members with a space to connect with peers, access resources, revisit recorded webinars, and more, following the successful model of the AI Not-for-Profit Learning Community.

Visit the DCN website

individuals/representatives across NFPs, universities and government representatives are now in the community

100% agree the webinars have been valuable. 75% have learnt from successful use cases from others

%

of the Community of Practice see the biggest barrier to using external data is knowing how to combine their own data, 18% don’t know where to start, and 10% lack the in-house skills

Highlights from 2025

2025 Digital Technology in the Not-For-Profit Sector Report

Pioneering collaboration for a stronger response to homelessness in WA

Dedication and collaboration, the heart of impact at scale

A picture tells a thousand data points

Upgrading rural education with AI tool Roshni

One Egg a Day cracks child undernourishment with the help of an AI Chatbot

A SharePoint success story for sector-driven transformation

Delivering upgraded tech for adult upskilling with MarionLIFE

Infoxchange crew and culture

Culture at Infoxchange

Plus 30 volunteers, 3 trainees, 3 interns and 7 Community Advisory Group members

A little more about us:

%

live with a disability or chronic illness

%

identify as neurodiverse

%

born outside of Australia

%

are fluent in a language other than English

languages spoken (not including programming!)

How we identify:

%

Female

%

Male

%

Non-Binary

Where we work and live:

%

Victoria

%

Queensland

%

SA

%

NSW

Fun facts

%

choose tiramisu over baked cheesecake

%

play a musical instrument

%

wear a smart tech device

babies born!

A healthy, innovative workplace for all

As Chief People Officer at Infoxchange, I am proud to reflect on a year marked by genuine progress, vibrant collaboration, and a shared commitment to making Infoxchange a great place to work. Our people, now united under the banner of the “IX Crew”, are the heart of everything we do. This year, we’ve celebrated significant milestones, driven innovation, and strengthened our culture of care and inclusion.

Recognition and Certifications

We were thrilled to be officially certified as a Great Place to Work, achieving an impressive 81% employee score. Our culture is built on the pillars of Justice (93%), Intimacy (87%), and Personal Job fulfilment (84%). These results reflect the trust, mutual respect, and strong bonds our team members nurture each day. Additionally, we were recognised as one of the Best Places to Work for Women, an award that highlights our continuous efforts to create a workplace where everyone feels valued and empowered.

“It is a remarkable honour for Infoxchange to be recognised, not only as a Great Place to Work but also as one of Australia’s Best Workplaces for Women. This achievement highlights our commitment to advancing social justice through technology while creating an inclusive and supportive environment where everyone can succeed.”

– Jo Davies, COO, Infoxchange.

Innovation and Collaboration

This year, we’ve seen a surge in the adoption and creative use of AI in our everyday work. Our IX Crew has enthusiastically embraced new tools and approaches, experimenting and sharing knowledge across teams. This spirit of innovation and curiosity is helping us work smarter, deliver better outcomes for our customers, and unlock new opportunities for personal growth.

Health and Wellbeing

Supporting the health and wellbeing of our people, especially mental health, remains a core priority so that every member of the IX Crew feels valued and supported, both at work and outside of it. We’ve shared practical tips and tools, encouraged open conversations, and made sure everyone has access to resources that build resilience and support.

Progress on Closing the Gender Pay Gap

We continue to take meaningful action to close the gender pay gap across all levels of our organisation. Over the past year, we’ve observed positive progress: the gap for Non-Managers improved by 2.1 points to 5.8%, Other Managers improved by 1.45 percentage points to 3.7%, and for Senior Managers, a significant improvement of 4.5 points to -6.3%. These results demonstrate our commitment to fairness and equity for everyone.

Refreshing IXcel: Uplifting Reward & Recognition

This year, we also refreshed IXcel, our Reward & Recognition program. The revitalised IXcel now highlights our core values more strongly with targeted criteria for our main award categories, making recognition more meaningful. Our Employee Engagement Working Group – a representative committee of all IX Crew – played a key role in shaping these updates. These changes aim not just to recognise individual excellence, but to promote a culture where everyone is inspired to live our Values daily.

Our values

Commitment

Inclusion

Collaboration

Innovation

Accountability

IX Crew: Melbourne

IX Crew: Brisbane

IX Crew: Adelaide

Executive leadership team

Infoxchange is led by dedicated professionals passionate about using technology to drive social change and foster stronger communities.

2024-2025 EXECUTIVE LEADERSHIP TEAM (L TO R):

Kate Hickman:
Chief People Officer
Jo Davies:
Chief Operating Officer
David Spriggs:
Chief Executive Officer
Alison Ramsay:
Chief Technology Officer
Tomer Ginel:
Chief Financial Officer

Our board

Elana Rubin AM

Chair

Elana has over 20 years’ experience as a non-executive company director across diverse sectors. Her career reflects a deep understanding of corporate social license to operate and a commitment to diversity, social equity, and participation. Elana is currently a director of listed companies Dexus and Telstra. She is also Chair of the Australian Business Growth Fund and a Director of the Reserve Bank of Australia Governance Board and several unlisted entities. Previous board roles covered the property, financial services, insurance, infrastructure, innovation, public policy, professional services, and NFP sectors. Elana received a Member of the Order of Australia in 2021 for services to corporate governance and community and was granted a Life Fellow by the AICD in 2022.

Linda O’Brien

Deputy Chair

Linda is a senior executive, Board director and consultant who has successfully delivered operational, transformational and strategic initiatives within the academic and community sectors. Professor O’Brien brings a unique breadth and depth of experience to her roles. Her passion is to unlock the power of data to create public value, in research and education and across government and the community sectors, driving innovation, productivity improvements and improved policy outcomes.

Martin Sheppard

Director and Chair of Finance and Risk Committee

Martin is the National Chairman of KPMG Australia with responsibility for the firm’s overall governance and strategic positioning and is a member of KPMG’s Global and Asia Pacific boards. Prior to becoming National Chairman, Martin served on KPMG Australia’s National Executive Committee and has worked across the firm’s audit, transaction services, and advisory practices. Martin also has listed company executive experience, serving as CEO and Managing Director of Spotless Group Ltd. He is a Fellow of the Institute of Chartered Accountants Australia.

Krithika Hansen

Director and Chair of People Committee

Krithika has over 20 years’ experience across marketing, human resources and organisational development drawn from various industries globally and locally. Within Australia, her career has spanned iconic Australian businesses both globally and nationally in HR, culture, leadership and change management roles, and she is now the Chief People Officer at TelstraSuper.